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Posts Tagged ‘Communication’

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communication

Top Social Media & Networking Sites Where Your Company Should Have a Presence

Thursday, April 28th, 2011

As mentioned in some of our other blog articles, social media is a great resource that every business should be using in some form or another. Social media and networking sites offer unlimited opportunities for business and not only provide a communication outlet for consumers but help develop a stronger business presence as well.
social networking icons
Social media and networking sites assist millions of users in the production, contribution, and education of new ideas and concepts each and every day. Social media has the potential to play a huge role in any business, large or small. Companies that utilize social media outlets are often able to see an increase in brand recognition and web traffic. By providing simple easy to use communication platforms, social media assists companies with proactively monitoring and controlling their customer communication and perception. The following is a short list how using social media can potentially help your business.

  • Share content, by sharing your content you can build your brand recognition and company’s reputation. The more thoughts, concepts, and ideas that you express while using social media the more your online presence will increase.
  • Learn from your competition, keeping up with social media lets you see what other companies are doing, how they are doing it, and how you can benefit from similar concepts.
  • Learn from your customers, not only can you learn from your competition but you can develop product ideas just from listening to the needs of your customers. Social media sites can provide insights into what the customers really want and allows you to develop products that are in demand
  • Develop customer relationships, being in continuous contact with your customers enables you to solidify your presence and generate a positive customer perception.
  • Provide quick customer support, providing a method of immediate feedback enables a business to quickly address the concerns of their customers.
  • Self promotion, a business can express new concepts, promotions, and events with a global approach that is both free and effective.
  • Acquire more customers, because your business gains more exposure using social media it can quickly lead to new clients.
  • Allows you to save money, most importantly social media is free and can generate the same attention as a costly advertising campaign.

With all of these reasons to use social media it is not surprising how many businesses are beginning to or have been utilizing these types of sites. If not for these benefits it is still crucial for a business to use various types of social just to keep up with their competition. So, what social media sites should your company be using? The following are the top most influential social media outlets on the internet today.

  • Facebook

“Millions of people use Facebook everyday to keep up with friends, upload an unlimited number of photos, share links and videos, and learn more about the people they meet.” (From Facebook.com April 28, 2011)

  • Twitter

“Is a real-time information network that connects you to the latest information about what you find interesting. At the heart of Twitter are small bursts of information called Tweets. You can share a lot with a little space! You can tell your story within your Tweet, or you can think of a Tweet as the headline, and use the details pane to tell the rest with photos, videos and other media content.”(From Twitter.com April 28, 2011)

  • LinkedIn

“Over 100 million professionals use LinkedIn to exchange information, ideas and opportunities. Stay informed about your contacts and industry, find the people & knowledge you need to achieve your goals, and control your professional identity online.” (From LinkedIn.com April 28, 2011)

  • YouTube

“Allows billions of people to discover, watch, and share originally-created videos. YouTube provides a forum for people to connect, inform, and inspire others across the globe and acts as a distribution platform for original content creators and advertisers large and small.” (From YouTube.com April 28, 2011)

  • Digg

“Digg is a place for people to discover, share, and promote content from anywhere on the web. From the biggest online destinations to the most obscure blog, Digg surfaces the best stuff as voted on by our community.” (From Digg.com April 28, 2011)

  • Reddit

“Reddit is a source for what’s new and popular on the web. Users like you provide all of the content and decide, through voting, what’s good and what’s junk.” (From Reddit.com April 28, 2011)

  • Delicious

“Delicious is a Social Bookmarking service, which means you can save all your bookmarks online, share them with other people, and see what other people are bookmarking” (From Delicious.com April 28, 2011)

  • StumbleUpon

”StumbleUpon helps you discover and share great websites. As you click Stumble! We deliver high-quality pages matched to your personal preferences. Rating these sites you like automatically shares them with like-minded people and helps you discover great sites your friends recommend.” (From StumbleUpon.com April 28, 2011)

  • Squidoo

“Squidoo is the popular publishing platform and community that makes it easy for you to create “lenses” online. Lenses are pages, kind of like flyers or signposts or overview articles, which gather everything you know about your topic of interest–and snap it all into focus.” (From Squidoo April 28, 2011)

  • Tumblr

“Tumblr lets you effortlessly share anything. Post text, photos, quotes, links, music, and videos, from your browser, phone, desktop, email, or wherever you happen to be. You can customize everything, from colors, to your theme’s HTML.” (From Tumblr April 28, 2011)

  • Disqus

“Disqus is a comment platform that helps you build an active community from your website’s audience. It has awesome features, powerful tools, and it’s easy to install.” (From Disqus April 28, 2011)

These are just a few of the many social media and networking sites out there. You are probably missing out if you’re not already using them so, what are you waiting for?

Did your favorite social media site make our list? If not share it below!

Thanks for Reading have a Great Day!

Dustin

CDTek.com

Should you be using Instant Messaging in your Small Business?

Friday, December 17th, 2010

Hello everyone this is Dustin and welcome to Chesapeake Digital Technology´s blog! We’re an information technology firm in Maryland providing two services, Internet Marketing / SEO and Technical Support to businesses.

Although in person face to face communication is still the most valuable method of corresponding with friends, family, and colleagues the digital world is quickly changing the way we interact with one another.  The question that a business owner should ask themselves is, do older ways of communicating in person hold back their business and is it an attribute that is beneficial to their business?instant messaging

Of course one on one conversation still plays a crucial role, regardless of the type business but given the present technology available business owners now have the opportunity to potentially increase their efficiency. Instant Messaging (IM) is a form of real-time direct text-based communication between two or more people using personal computers or other devices, along with shared software clients. The user’s text is conveyed over a network.1 If used properly and not as a replacement for in person contact, tools such as Instant Messaging and Video conference greatly amplify high-quality business communication and add another layer of convenience for companies.

Ways Instant Messaging Help:

  • Staying Connected: Whether communicating with employees, co-workers, or customers you have the ability to connect with and communicate immediately.  IM is available on most phones and can keep you in touch even when out of the office or away from your computer.
  • Reducing Time and Effort: Again quick communication, users have the ability to type and send in a matter of seconds and do not have to wait forever for a response.  Unlike E-mail there is no lag and a response is processed faster.  IM systems also allow users to view who is available, not available, or who is away from their program. This is helpful because you know immediately when the recipient receives your communication.  In addition IM can eliminate some of the chit-chat and phone tag between users.  Although eliminating small talk may be a bad thing when building a professional relationship with someone it is not so much necessary when conveying quick ideas or decisions.
  • Creating Excellent Customer Service: The awareness feature keeps people familiar with who is available to handle their issue.  Knowing exactly who can help and who can’t can dramatically cut time and effort making it a lot easier to solve issues or get answers.  Another plus is that IM only adds another option for customers or users making their experience more pleasant.  Some customers might not like using the phone and find they can express their concerns, problems, or ideas more thoroughly and freely through messaging. 

Even with all of the benefits that Instant Messaging has to offer there are also some minor downsides that can lead to decreased productivity.  Misuse of course is a big setback because it is easy for people to get distracted with unnecessary communication.  Dilemmas can also arise due to misinterpreted messages.  For example misunderstandings can be created due to the lack of tone or feeling that is conveyed in the message.  There is also the possibility of legal risk from neglected attention to detail, or inappropriate use of Instant Messaging.  Like E-mail Instant Messaging is also open to viruses and other security risks. The other potential problem with IM is that in order to communicate with other members you need to be utilizing the same messaging service since interactivity between services does not exist.  Meaning that, you may have set up various accounts in order to communicate with all the individuals that you need to.

Even with the negative side of Instant Messaging it would still prove to be an important and useful tool.  Regardless of if you’re considering its use for external or strictly internal communication as long as it is used properly this option is a great help and can be used in whichever capacity that you decide is right for your business.

Check out these Instant Messaging Services:

Thanks for reading!

-Dustin

CDTek.com

1 Instant messaging. (2010) Retrieved December 17, 2010, from http://en.wikipedia.org/wiki/Instant_messaging

Google Talk Can Provide You With Free Communication Tools

Friday, July 30th, 2010

Google Talk

Untitled photograph of an Google Talk Retrieved July 2010, from: http://www.google.com/talk/

Hello and welcome to Chesapeake Digital Technology´s blog. We’re an information technology firm in Maryland. We provide several services, like Internet Marketing and Technical Support to small and medium business.

Google is an Internet giant. They continue to offer valuable services to consumers and today we’re going to look at a rather simple, but perhaps very effective one. Google Talk is an instant messaging services offered by the company to allow for users to chat with one another.

Let’s start with an overview of the features offered by this free service. First, it has basic chat functionality. You can send text to friends in messages via the client. This isn’t anything impressive. Just about any service offers this in some form. However, your chats are limited to text alone. Using a plug-in developed by Google, you can user voice and video to chat as well. These can allow for more synchronous communications that possess greater detail.

Another valuable feature is the file transfer option. If you are chatting with a work associate and they need a file, rather than emailing it to them, you can simply send it in the chat.

Because this is a Google offering, interconnectivity is present. All of your contacts are your Google contacts, which is a huge time saver since you don’t need to register for new account anywhere else. Also integrated is archiving of conversations. Google treats chats just like emails, so you can search them later. However, should you be discussing sensitive matters, you can always go “off the record”.

Now using this software is super easy. If you have Google Mail, aka Gmail, there is a chat client option built in. However, if you don’t want to keep your browser open all day, you can download the software to your PC to use it there. If you use a Mac, there is no official release, but a chat client called Adium, which is an amazing free program that supports tons of messaging systems, can handle this for you.

-Josh

Chesapeake Digital Technologies


 
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Google Talk Can Provide You With Free Communication Tools